Call 112 if you need to contact any emergency service.
By dialling 112 free of charge in any European Union Member State, you can request assistance from emergency services (police, fire brigade, ambulance).
In emergencies, the 112 System alerts not only emergency services but, where necessary, other relevant civil protection actors (such as state administration authorities and local and regional self-government units), operational forces within the civil protection system (such as the Croatian Mountain Rescue Service, the Croatian Red Cross, divers, hunters, etc.), and other forces relevant for the civil protection system, such as the Armed Forces of the Republic of Croatia.
When you call 112, the operator will ask you the following:
- What happened?
- Where did it happen?
- Are there any injured persons and how many?
- What is the nature of injuries?
- What are the circumstances at the scene of the accident: fire, leakage of dangerous substances, damaged gas or electrical installations, etc.
- What kind of emergency assistance do you need?
- Who is calling?
If you need the assistance of just one emergency service, the operator will forward your call to the relevant emergency service. Based on the established standard operating procedures, protocols or agreements, the 112 System enables the caller to be located in emergencies, it enables emergency air transport of search and rescue teams, firefighters and transplant organs, as well as emergency transport of injured persons or patients by air or sea, which is essential in certain situations.